top of page
South Sea Cats Fiji

TERMS & CONDITIONS

South Sea Cats / Ride & Slide
General Information and Booking Conditions

Pricing

  • All rates are retail in Fijian Dollars per person and include taxes where applicable. All prices include Fiji Government taxes & levies (12.5% VAT).

  • South Sea Cats/Ride & Slide reserves the right to alter prices, apply a fuel surcharge, cancel departures, arrange alternative transport, and vary itineraries and services if necessary

  • Outside food and or beverages are not allowed to be consumed on the vessel.

 

Child Fares

  • The minimum age for children on board South Sea Cats/Ride & Slide is 3 years old. Child prices apply for those aged 3 to 15 years inclusive. Ride & Slide is not suitable for children under 3 years old.

​

Special Offers

  • Specials and promotional offers may have their own terms and conditions, these override any of the terms included here.

 

Payment

  • Credit card payments – a 2.5% administration fee applies (non-refundable) on all Visa and Mastercard transactions and 3% on Amex. 

 

Inclusions

  • All inclusions are as indicated in the brochure and websites at the time of travel. If not stated as included, then item/s are at the customers’ own cost.

 

Right to cancel or change operations

  • If weather and sea conditions become unfavorable South Sea Cats/Ride & Slide reserves the right to cancel any day trip sailing in the interest of passenger and crew safety.

  • At times, South Sea Cats/Ride & Slide may be unavailable due to Charter bookings.

 

Liability

  • Should adverse conditions prevent operation, our liability is limited to offering an alternative cruise or appropriate refund no greater than the fare paid. South Sea Cats/Ride & Slide is not responsible for missed flights due to late arrival at the airline check-in counter whatever the cause.

  • Travel insurance is recommended for all bookings. South Sea Cats/Ride & Slide shall not be held responsible for any property loss or damage and/or any claim resulting from personal injury or death arising whilst travelling with the company. This disclaimer applies irrespective of the cause.

  • South Sea Cats/Ride & Slide shall not be held responsible for any property loss or damage and/or any claim resulting from personal injury or death arising whilst travelling with the company, participating in activities whilst onboard South Sea Cats/Ride & Slide. This disclaimer applies irrespective of the cause.

 

Bookings & Reconfirmation

  • All bookings not made locally in Fiji must be reconfirmed with our Port Denarau office 24 hours prior to the cruise date Ph +679 999 5512.

 

Coach Transfers

  • Complimentary Coach transfers are provided for South Sea Cats/Ride & Slide day trips from most Nadi, Wailoaloa, and Denarau hotels/resorts.

  • All return courtesy coach transfers must be pre-booked.

  • Should guests miss the complimentary coach transfers, they will need to find their own way to / from Port Denarau at their own cost.

  • Please refer to the South Sea Cruises website for full details on itineraries and the coach timetable.

 

Groups

  • Group bookings and Charters: These Terms and Conditions DO NOT APPLY to group and charter travel. Separate booking conditions and payment terms will be provided with quotations and/or booking confirmations.

 

Fare Structure

  • Resort transfer fares are issued as one-way fares to allow flexibility in constructing multi-island journeys.

  • While this enables agents to build customised itineraries, the transfer is considered one continuous journey. Once the first sector has commenced, no refunds apply for any unused sectors (including return/inbound legs).

 

Amendment Policy

  • For day trips, no fees apply to amend to another South Sea Cruises Pte Limited day trip or an alternative date, however, if the trip is subsequently canceled irrespective of whether travel is outside of the 24-hour travel date, 100% cancellation fees apply.

  • For resort transfer services, amendments made more than 72 hours prior to the first booked sector may be made without penalty (subject to availability) but amendments requested within 72 hours of the first booked sector may be re-issued to an alternative South Sea Cats or South Sea Cruises service (subject to availability), however no refunds apply and any fare difference is payable.  If an amended booking is later cancelled, a 100% cancellation fee will apply regardless of notice period.

 

Cancellation Fees

  • All cancellations must be received in writing by the South Sea Cruises reservations team, email: reservations@ssc.com.fj

  • For day trips a 100% cancellation fee applies within 24 hours of the booked deapture time, or in the case of a no-show.

  • For resort transfer services a 100% cancellation fee applies within 72 hours of the first booked sector, or in the case of a no-show.

  • Resort transfer fares are issued as one-way fares to provide flexibility in creating multi-island itineraries. For this reason, each booked sector is treated as a separate confirmed service, and once travel has commenced, no refunds apply for any unused sectors (including return journeys).  For example, if a guest books a return transfer but later decides not to use the return, this sector is considered forfeited, and no refund will be provided.

  • Travel documents may be re-issued to an alternative South Sea Cruises service to be utilized within 12 months of the original travel date without penalty; however any fare difference will be payable.

  • No residual refunds are available for any unused components after travel has commenced.

​

All Day Trips referred to in this rate tariff are operation by South Sea Cruises Pte Limited. Any reference to South Sea Cats/Ride & Slide is in reference to South Sea Cruises Pte Limited. Travel is subject to our Conditions of Carriage – a copy is held in our offices or can be viewed here.

bottom of page